Frequently Asked Questions

General Questions

My company have to be invoiced for payment of the medical


If you book an appointment over the phone then you can collect your receipt on the day of your appointment at the reception. For online bookings please email info@liverpoolmedicals.com or ask for a receipt at your medical.




What if I need to cancel or change the date of my medical?


We will do our best to accommodate changes but if there is less than 48 hours notice the amount paid is not refundable.




I am running late, can I still attend for my medical?


If you are running 15 minutes late or more we will try and accommodate you, but we may need to ask you to rebook your medical. The original appointment would not be refundable.




I have lost my medical certificate. How can I get a duplicate?


If the medical has been done at the practice, you can either phone the practice or email info@liverpoolmedicals.com. There may be an administrative fee for re-issue of a duplicate certificate, without examination. If you have lost your certificate and your medical has been done elsewhere, the option is to either contact your previous MCA Approved doctor or have a new medical. If you have lost your ENG1 certificate and you cannot bring it to your new medical you will need to sign a letter explaining the circumstances of its loss, theft or destruction.




What If I fail my medical?


Reasons for this will be discussed with you at the time of the medical, with reference to the appropriate guidelines. Sometimes a person may ‘temporarily’ fail a medical, pending further information which may be required from their GP or Consultant. Any charge from a GP or Consultant for providing this information is the responsibility of the person undergoing the medical. There is no refund for failed medicals as the medical has still been undertaken. It is good to ensure you bring a long as much information as possible to a medical that provides evidence of the stability of your health condition/s. This might include consultant letters or commonly you can ask your GP practice to provide a ‘Patient Summary including recent blood tests and relevant hospital clinic letters’. This is often free.




Can you do drug screening?


This is not currently a service we offer.




Does the cost of the medical include VAT?


No. Medicals currently are exempt from VAT in the UK.




How can I book my appointment?


You can either phone the Brownlow Health @ Ropewalks General Practice on 0151 2854578 to book your appointment or alternatively book online.




How can I see the availability of appointments?


Please use the booking button to see the available dates and times for an appointment. You do not have to book an appointment to view these.




How to I contact Liverpool Medicals with an enquiry?


Please email info@liverpoolmedicals.com and we will try and get back to you as soon as possible.





ENG1 Questions

What do I need to bring to for my ENG1 Medicals


  • Photo ID – passport, driving licence or discharge book.
  • Previous ENG1 certificate.
  • If you wear contact lenses, please wear your glasses on the day. Please bring spare glasses as necessary.
  • Avoid loud noise for 16 hours before your medical, as this may affect your hearing test.
  • Please bring any information about medication, medical problems or hospital admissions since your last medical.
  • Clothes you are comfortable wearing to do a step test as this is sometimes needed as part of medical.
  • It is advisable to see your dentist at least annually and this will be asked at the medical. If you have ongoing dental issues a certificate might be requested.




How Long do ENG1 Medicals Last?


ENG1 medicals can last up to 2 years, regardless of age. Occasionally a shorter medical may be issued for medical reasons.




What Does an ENG1 medical involve?


  • When you arrive you will be asked to complete a ‘temporary registration’ form at the front desk. This is we can have a back up of your details incase we need to contact you again in regards to your medical.
  • You will then be handed a urine pot and asked to provide a sample for you medical. This is to test for the presence of sugar or blood in you urine which might indicate an underlying medical problem.
  • You will need to sign a consent form detailing you are happy for a medical examination and stating that you records will be kept securely.
  • You will be then seen by a doctor who will complete a medical questionnaire with you. It will include questions regarding the name of your role on the ship, the address of you GP, if you have any current medical problems and what medication you are taking.
  • A physical examination will do your height, weight, blood pressure, hearing and vision tests. Sometimes other tests are needed such as a step test.
  • If all being well we will then issue you a medical certificate.
  • If you fail you medical due to an underlying health issue, this will be explained to you along with options of what to do next.
  • Depending on how complex the medical is, the appointment is expected to last 45 minutes.