
Frequently Asked Questions
You can either phone the Brownlow Health @ Ropewalks General Practice on 0151 2854578 to book your appointment or alternatively book online.
Please use the booking button to see the available dates and times for an appointment. You do not have to book an appointment to view these.
If you book an appointment over the phone then you can collect your receipt on the day of your appointment at the reception. For online bookings please email info@liverpoolmedicals.com or ask for a receipt at your medical.
We will do our best to accommodate changes but if there is less than 48 hours notice the amount paid is not refundable.
If you are running 15 minutes late or more we will try and accommodate you, but we may need to ask you to rebook your medical. The original appointment would not be refundable.
If the medical has been done at the practice, you can either phone the practice or email info@liverpoolmedicals.com. There may be an administrative fee for re-issue of a duplicate certificate, without examination.
If you have lost your certificate and your medical has been done elsewhere, the option is to either contact your previous MCA Approved doctor or have a new medical.
If you have lost your ENG1 certificate and you cannot bring it to your new medical you will need to sign a letter explaining the circumstances of its loss, theft or destruction.
Reasons for this will be discussed with you at the time of the medical, with reference to the appropriate guidelines. Sometimes a person may ‘temporarily’ fail a medical, pending further information which may be required from their GP or Consultant. Any charge from a GP or Consultant for providing this information is the responsibility of the person undergoing the medical. There is no refund for failed medicals as the medical has still been undertaken. It is good to ensure you bring a long as much information as possible to a medical that provides evidence of the stability of your health condition/s. This might include consultant letters or commonly you can ask your GP practice to provide a ‘Patient Summary including recent blood tests and relevant hospital clinic letters’. This is often free.
Yes, Please see our 'Other Medicals' page. We ask that you contact us ahead of time at info@liverpoolmedicals.com if this is required.
No. Medicals currently are exempt from VAT in the UK.
Please email info@liverpoolmedicals.com and we will try and get back to you as soon as possible.